dbpk Terms & Conditions

Acceptance of Terms

These Terms and Conditions (hereinafter "Terms", "Agreement", or "T&C") constitute a legally binding agreement between you ("User", "Player", "You") and dbpk ("the Platform", "we", "us", "our"), the operator of the online betting and casino services accessible at dbpk.io and all associated subdomains and mobile interfaces.

By accessing any part of the dbpk platform — including browsing the website, creating a player account, making a deposit, placing a bet, or playing any casino game — you confirm that you have read these Terms in their entirety, that you understand them, and that you agree to be bound by them. If you do not agree to any part of these Terms, you must discontinue use of the platform immediately.

These Terms apply in addition to any supplementary rules, policies, and guidelines published on the dbpk platform, including but not limited to the Privacy Policy, Responsible Gaming Policy, Bonus Terms, and individual game-specific rules. Where any conflict exists between these Terms and supplementary documents, these Terms shall take precedence unless explicitly stated otherwise.

Eligibility & Age Verification

Access to and use of dbpk's betting and gaming services is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and at all times during which their account remains active:

• You must be 21 years of age or older. dbpk operates a strict 21+ minimum age policy across all products, markets, and jurisdictions served. This is a hard minimum — no exceptions are made.
• You must be accessing the platform from a jurisdiction in which online gambling is not explicitly prohibited under applicable local law. It is your sole responsibility to determine whether your use of dbpk is lawful in your location.
• You must not be registered on any self-exclusion list, whether maintained by dbpk or any third-party responsible gaming organisation.
• You must not be acting as an agent, affiliate, or representative of another person in creating or operating an account on their behalf.
• You must be the lawful owner of the payment method(s) used to fund your dbpk account.

Age Verification Process

dbpk reserves the right to request identity verification documents at any point during the account lifecycle — including at registration, prior to processing the first withdrawal, and at any time when suspicious account activity is detected. Accepted identity documents include a national ID card (NID), valid passport, or birth registration certificate for Bangladeshi nationals.

Until age and identity verification is complete, dbpk may place restrictions on your account, including but not limited to withdrawal holds, deposit limits, and suspension of betting and gaming privileges. Failure to provide satisfactory verification documents within the specified timeframe may result in permanent account closure.

Account Registration

To access the full range of dbpk services — including deposits, betting, casino games, and withdrawals — you must register a player account. Registration is free and open to eligible individuals as defined in Section 2 above.

One Account Per Person

Each eligible person is permitted to hold one (1) active dbpk account only. This restriction applies per individual, per household address, per device (including shared IP addresses), and per payment method. Registering or operating multiple accounts, whether under the same or different names, is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances held therein.

Accuracy of Registration Information

You are required to provide accurate, complete, and truthful information at the time of registration and to update your account details promptly if any information changes. This includes your full legal name, date of birth, residential address, and active contact details. dbpk is not liable for any consequences arising from your failure to maintain accurate account information, including missed notifications or failed withdrawal transactions.

Account Security

You are solely responsible for maintaining the confidentiality of your dbpk account credentials, including your username and password. You must not share your login details with any third party under any circumstances. If you suspect that your account has been accessed without your authorisation, you must contact dbpk support immediately via the details provided in Section 14. dbpk will not be held liable for losses resulting from unauthorised account access where the security breach arose from your failure to safeguard your credentials.

Account Inactivity

An account is considered inactive if no login activity has been recorded for a continuous period of 12 months. dbpk reserves the right to apply an inactivity administration fee to dormant accounts, subject to prior notification to the registered email address. Players are encouraged to log in periodically to prevent their account from being classified as inactive.

Deposits & Withdrawals

All financial transactions on dbpk are denominated in Bangladeshi Taka (BDT). The following payment methods are accepted for both deposits and withdrawals, subject to individual method-specific minimums and processing timelines:

• Mobile Financial Services: bKash, Nagad, Rocket, Upay
• Bank Transfers: Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank
• International Cards: Visa, Mastercard (subject to availability and card-issuer restrictions)

Deposit Terms

The minimum deposit amount is ৳200. Deposits are credited to your dbpk balance in real time for mobile financial services (bKash, Nagad, Rocket, Upay) and within one to three business hours for bank transfer methods. dbpk does not charge a processing fee on deposits; however, your payment service provider may apply their own transaction charges, for which dbpk accepts no responsibility.

Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals are processed in the order in which they are received. Mobile financial service withdrawals (bKash, Nagad, Rocket) are typically completed within two hours during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfer withdrawals may take one to three business days depending on the receiving institution's processing schedule.

Withdrawals will only be paid to a payment method that has been previously used to fund your dbpk account and that is registered in your own name. Third-party withdrawals are not permitted under any circumstances. dbpk reserves the right to request additional verification before processing any withdrawal.

Currency & Exchange

dbpk operates exclusively in BDT. No currency conversion is applied to BDT transactions. Any currency conversion costs incurred through the use of internationally-issued payment cards are solely the cardholder's responsibility and are applied by the card issuer, not by dbpk.

Betting & Gaming Rules

All bets and game rounds placed on dbpk are subject to the specific rules applicable to that market, event, or game title. These rules are published within the platform at the point of bet placement or game launch. Players are responsible for reading and understanding the applicable rules before participating.

Sportsbook Betting

Bets placed on cricket markets — including BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series — as well as football, kabaddi, and other sports listed on the dbpk platform, are settled in accordance with the official result as declared by the relevant governing body. In the event of match abandonment, postponement, or result amendment, bets will be settled in accordance with dbpk's sportsbook rules for that specific event type.

Live in-play bets are accepted subject to technical availability. dbpk reserves the right to suspend in-play markets at any time without notice and to void bets placed after an in-play event has materially concluded but before the platform's systems have processed the result.

Casino & Slot Games

All casino games and slot titles available on dbpk are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These games use independently audited and certified random number generation (RNG) systems. Published Return to Player (RTP) percentages are accurate representations of the long-term theoretical return for each game and do not guarantee individual session outcomes.

In the event of a technical fault, network interruption, or game error during a round, the round will be resolved using the last confirmed game state recorded by the game server. Bets placed during a technical error that cannot be recovered will be voided and the stake refunded.

Maximum Win Limits

dbpk reserves the right to apply maximum win limits on individual game sessions, single bets, or cumulative winnings within a defined period. Maximum win limits, where applicable, are disclosed within the relevant game or market rules. Winnings in excess of applicable limits may be reduced to the stated maximum at dbpk's sole discretion.

Bonuses & Promotions

dbpk offers promotional bonuses to both new and existing players from time to time. All bonuses are subject to the specific terms published alongside the relevant promotion. General bonus conditions are set out below and apply universally unless explicitly superseded by promotion-specific terms.

Wagering Requirements

Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. The applicable wagering multiplier, minimum qualifying odds or stake thresholds, and eligible game contributions will be stated clearly on the promotion page for each individual offer. Failure to meet wagering requirements within the specified bonus validity period will result in automatic expiry of the bonus balance.

One Bonus Per Promotion Per Player

Each promotion is available once per eligible player unless the promotion terms explicitly state otherwise. Attempting to claim the same promotion via multiple accounts — including accounts registered under different names, household members, or device profiles — constitutes bonus abuse and will result in the forfeiture of all bonus balances and associated winnings, as well as potential account closure.

Bonus Abuse

dbpk employs automated and manual monitoring systems to identify irregular betting patterns, low-risk hedging strategies, and coordinated wagering designed to extract bonus value without genuine gaming risk. Any account found to be engaging in bonus abuse will have its bonus balance voided and may be restricted from participating in future promotions.

Prohibited Conduct

The following activities are strictly prohibited on the dbpk platform. Engaging in any of the following will result in immediate account suspension, voiding of all open and pending bets, forfeiture of account balances, and potential legal action:

• Registering more than one account, whether under the same or a different name
• Providing false, misleading, or fraudulent personal information during registration or verification
• Using automated betting software, bots, scripts, or artificial intelligence tools to place bets or interact with casino games
• Exploiting technical errors, software bugs, or pricing mistakes to generate artificial profit
• Engaging in or facilitating match-fixing, spot-fixing, or any form of corrupt influence over the outcome of a sporting event
• Using stolen, fraudulent, or unauthorised payment credentials to make deposits
• Colluding with other players to gain an unfair advantage in live casino games or poker
• Engaging in money laundering, structuring transactions to avoid detection, or using dbpk as a vehicle for processing the proceeds of crime
• Attempting to reverse-engineer, decompile, or tamper with any part of the dbpk platform's software, APIs, or data feeds
• Harassing, threatening, or abusing dbpk staff, support agents, or other players in any communication channel

dbpk cooperates fully with law enforcement authorities and financial intelligence units in relation to any suspected prohibited conduct detected on the platform. Account information, transaction records, and IP data may be disclosed to authorities pursuant to applicable legal requirements.

Intellectual Property

All content on the dbpk platform — including but not limited to the dbpk brand name, logo, website design, graphics, text, software, data feeds, odds compilation methodologies, promotional materials, and game interfaces — is the intellectual property of dbpk or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the dbpk platform for personal, non-commercial entertainment purposes only. This licence does not include the right to reproduce, redistribute, modify, create derivative works from, publicly display, sell, or otherwise commercially exploit any content from the dbpk platform without prior written consent from dbpk.

Game content provided by third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) remains the intellectual property of the respective studio and is governed by that studio's own licensing agreements. dbpk operates these games under a valid distribution licence.

Privacy & Data Protection

dbpk collects, stores, and processes personal data in accordance with our full Privacy Policy, which is published at dbpk.io/privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in that document.

Personal data collected by dbpk is used exclusively for the following purposes:

• Account creation, management, and identity verification (KYC)
• Processing deposits, withdrawals, and transaction records
• Fraud detection, responsible gaming monitoring, and account security
• Delivering platform communications, including transactional notifications and promotional messages where consent has been given
• Compliance with applicable legal and regulatory obligations

dbpk does not sell, rent, or trade your personal data to third-party commercial organisations. Data may be shared with payment processors, identity verification providers, and technology partners strictly to the extent necessary to deliver the above-listed services. All third-party data processors engaged by dbpk are contractually bound to data security and confidentiality standards consistent with applicable law.

Responsible Gaming

dbpk is committed to providing a safe and responsible gaming environment for all players across Bangladesh. We recognise that while the vast majority of players enjoy betting and casino games as a form of entertainment, a small number may develop problematic gambling behaviours. The following tools and policies are in place to support every dbpk player:

• Deposit Limits: Players may set daily, weekly, or monthly deposit caps on their accounts. Requests to reduce a deposit limit take effect immediately. Requests to increase a limit are subject to a 72-hour cooling-off period.
• Session Time Reminders: Players can set session duration alerts that notify them when a specified period of continuous play has been reached.
• Cooling-Off Periods: A temporary account suspension of 24 hours, 7 days, or 30 days can be applied instantly from the account settings panel.
• Self-Exclusion: Players who wish to stop gambling permanently may request a long-term self-exclusion of six months or more. Self-excluded accounts cannot be reopened before the exclusion period expires, regardless of the request method.
• Reality Checks: Pop-up notifications reminding players of their session duration and total net position are available as an optional feature.

If you believe that your gambling is causing harm to yourself or your family, please contact the dbpk support team immediately. We are available 24/7 and trained to handle responsible gaming conversations with sensitivity and without judgement. All responsible gaming requests are treated as the highest operational priority.

For more detail on dbpk's responsible gaming commitments, tools, and support pathways, please visit our dedicated Responsible Gaming page. 21+ only. Please gamble responsibly.

Limitation of Liability

To the fullest extent permitted by applicable law, dbpk's total liability to any player arising out of or in connection with their use of the platform — whether in contract, tort, negligence, breach of statutory duty, or otherwise — shall not exceed the total net deposits made by that player in the 12-month period immediately preceding the event giving rise to the claim.

dbpk shall not be liable for any of the following categories of loss, regardless of whether dbpk was advised of the possibility of such loss:

• Loss of profits, revenue, or anticipated savings
• Loss of data or corruption of data
• Loss of goodwill or reputational damage
• Indirect, special, incidental, or consequential losses of any kind
• Losses arising from internet service interruptions, mobile network failures, device malfunctions, or third-party payment service outages
• Losses arising from the actions or omissions of third-party game providers

dbpk makes no warranty that the platform will be continuously available, free from technical errors, or compatible with all devices, operating systems, or network configurations. Planned and unplanned maintenance periods may result in temporary service interruptions. dbpk will endeavour to provide reasonable advance notice of scheduled maintenance where technically feasible.

Amendments & Termination

Amendments to These Terms

dbpk reserves the right to amend, update, or replace these Terms and Conditions at any time. Notice of material changes will be communicated to registered players via the email address on file, via an in-platform notification, or via a prominent notice on the dbpk homepage, no fewer than 7 days before the changes take effect. Your continued use of the platform following the effective date of any amendment constitutes your acceptance of the revised Terms.

If you do not accept the revised Terms, you must stop using the platform and withdraw any remaining balance before the effective date of the changes. Requests to close your account must be submitted to the support team as described in Section 14.

Account Termination by the Player

You may request the closure of your dbpk account at any time by contacting our support team. Upon receiving a valid closure request, any verified withdrawable balance will be returned to your registered payment method within the standard processing timeline. Accounts with pending bonus wagering requirements or open bets at the time of closure may be subject to forfeiture of those balances in accordance with the applicable promotion terms.

Account Termination by dbpk

dbpk reserves the right to suspend or permanently terminate any player account, with or without notice, where: (a) the player has breached any provision of these Terms; (b) dbpk reasonably suspects fraudulent activity, money laundering, or prohibited conduct as described in Section 7; (c) the player is found to be ineligible under the criteria in Section 2; or (d) continued operation of the account creates legal, regulatory, or reputational risk for dbpk. In cases of termination for cause, dbpk reserves the right to withhold account balances pending investigation.

Governing Law & Dispute Resolution

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with applicable law. dbpk is a safe and reliable platform using SSL encryption and certified fair-play standards. We do not make claims about specific licensing jurisdictions — players are responsible for ensuring their use of the platform is lawful in their location.

Dispute Resolution Process

If you have a dispute with dbpk regarding a bet settlement, withdrawal, bonus credit, or any other account matter, the following escalation process applies:

1. Step 1 — Contact Support: Submit your complaint to the dbpk support team with full details of the dispute, including your account username, the date of the incident, and the relevant transaction or bet reference. The support team will acknowledge your complaint within 24 hours.
2. Step 2 — Internal Review: If the initial support response does not resolve your complaint, you may request escalation to the dbpk complaints review team. A formal written response will be issued within 7 business days.
3. Step 3 — Final Decision: If the internal review does not produce a satisfactory resolution, dbpk's final decision will be communicated in writing. This constitutes the conclusion of dbpk's internal dispute resolution process.

All communications during the dispute resolution process should be conducted in English. Submissions in other languages may result in delays while translation is arranged.

Contact & Support

If you have any questions about these Terms and Conditions, or if you need to raise a complaint, request account closure, or seek responsible gaming support, the dbpk support team is available 24 hours a day, 7 days a week:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available via the dbpk platform during active session hours
• Response Language: English
• Hours: 24/7, including BPL match nights and ICC tournament days

When contacting support regarding a specific account matter, please include your registered username, the nature of your query, and any relevant reference numbers. This will allow the support team to locate your account and respond efficiently.